FAQ

You also can find us on Facebook and Instagram.

Main steps are:

1. Frist you need to select a product.
2. Select product specifics such as size.
3. Add that product to cart.
4. Proceed with checkout.
5. Fill checkout form and confirm payment.

You can pay with:

• Visa
• MasterCard
• American Express
• And many more ways to pay

No, product price it’s all that you have to pay.

You can write to us on contact page, Facebook, Instagram, e-mail.

• All of our products are unique and handmade because all of them are designed by qualified and professional designers.
• When we receive your order, we will start making your product with all the specifications that you have given us.

It depends on the product, dresses that are ordered with personalized sizes takes 7 to 30 days.
Usually, it takes 7 to 14 days.

Yes, prior you should confirm it with us.

Products are made from delicate materials and it is suggested to be cleaned by professional cleaners as they have the necessary tools.

Follow the instructions by clicking  Size.

The precise measurements/dimensions are the most crucial formula when it comes to the creation of a product

• First you must realise the actual reason of the damage, and help us to improve the quality of service
• Take a picture of the damaged packaging
• Send the damage proof in the official email of Laos-Brand

• Be responsive from the very moment of the product’s admission
• Take a picture of the damaged product
• Send proves in the official email of Laos-Brand
• Follow the instructions from the online salesperson

Laos Brand

Yes/No, depends on the internal procedures of your country

Yes

Products are usually shipped during the working days. Usually it lasts from 3 to 7 days. The custom procedures can postpone the arrival time of the product.